Chatbot AI Agent

Human Component

• Chatbot logic and intent design

• Brand-aligned responses and tone

• Escalation rules for human support

• Regular updates based on customer behaviour

AI / Automation Component

• Website & social media chatbot

• Handles FAQs, pricing queries, service info

• Supports multilingual conversations (e.g., English, Tagalog, Chinese)

• Captures customer data and intent signals

Delivery

• Chatbot setup and deployment

• Integration with inbound & outbound agents

• Ongoing optimisation and content updates

Value Proposition

Clients reduce support workload while improving customer experience and response speed. Customers get instant answers; businesses get qualified leads and happier customers.